DELIVERY TIMES

Whilst we maintain a small stock of the most popular jewellery pieces, typically each piece of jewellery is made-to-order and will usually be dispatched within 10-15 working days. If your order requires hallmarking, please add an extra 7 days for dispatch. 


However, all pieces will be dispatched as soon as possible. If there is a delay for any other reason, we will contact you. 

You will receive confirmation by email once your jewellery has been dispatched.

Should you urgently need an item for a certain date or special occasion please contact us and we will do our utmost to get the item to you by the required date.


DELIVERY COSTS

Orders under £50 will be sent by Royal Mail 1st class Signed for. Anything above this will be sent via Royal Mail Special Delivery. Both of these services typically take one day from the date of dispatch.  

Deliveries outside of the UK will be sent via Royal Mail International Tracked and Signed which is charged at £10 worldwide. Delivery times for international orders will vary.

 

Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.

LOCAL COLLECTION

If you are based in the Manchester area there is an option at checkout to collect your order from our stockist, The Warren in Stockport Town Centre.

You will receive an email from us when your order is ready for collection. 

PACKAGING


Your jewellery will come beautifully presented in a branded gift box and sealed in a gift bag.

 

Your parcel will be posted in a secure padded envelope. 

Items can be sent to the gift recipient’s address at your request.  Please contact us prior to dispatch.

Each piece of jewellery also comes with detailed care instructions and a silver polishing cloth.

RETURNS

We hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please CONTACT US within 5 calendar days of receiving your order.

If you have changed your mind, then please CONTACT US within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.   You have 14 days from the date you receive your goods to notify us that you have changed your mind.  

We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

We regret that we cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.

We are proud to support the Just a Card campaign which supports the work of small businesses. 

More information about their work can be found at www.justacard.org

Member of: